Refund Policy

Cancelling is not the same as a refund

• Cancelling stops your plan from renewing. You keep access until the end of the period you have already paid for. No money is returned.
• A refund returns your money. It is available only within 14 days of your first payment for a plan, and you must ask for it (section 3). When the refund is made, the plan ends.

1. 14-day money-back

You may withdraw within 14 days of your first payment for a plan and receive a full refund of that payment.

Renewal payments (the monthly or yearly payments after the first) are not refundable.

2. After 14 days

You can cancel at any time. There is no refund after the 14-day period. Your access continues until the end of the period you have already paid for, and the plan then ends without charging you again.

3. How to cancel or ask for a refund

To cancel: go to Settings, Billing in AUREXIS and choose Manage billing.

To ask for a refund within 14 days: the organisation's owner emails [email protected] from the owner's registered email address (the one they sign in to AUREXIS with), and tells us the organisation's name. We cannot act on refund requests from any other address.

4. How the refund is paid

A refund is paid back through the same payment method and provider you paid with (for card payments, Stripe). How long it takes to reach you depends on your bank or card issuer, usually a few working days.

For card payments, the amount your bank shows can differ slightly from the original if your bank converts the currency at a different rate.

5. What a refund means for your account

When a full refund of your plan payment is made, that plan ends. Your organisation's workspaces become read-only, and nothing you saved is deleted.

6. Your other rights

This policy does not take away any right you have under Malaysian law.