Terms of Service

Version 2026-10-01 · effective 1 October 2026

1. Who we are

AUREXIS is provided by AUREXIS RESOURCES, a sole proprietorship registered in Malaysia (registration no. 202603246644, PG0593444-M), owned by Dominic Belavendram. Our correspondence address is Bagan Serai, Perak, Malaysia. You can reach us at [email protected].

In these Terms, "we", "us" and "our" mean AUREXIS RESOURCES. "You" means the person who accepts these Terms and, where you use AUREXIS for an organisation, that organisation.

2. Agreeing to these Terms

You must accept these Terms and our Privacy Policy before an AUREXIS account is created. We record which versions you accepted and when.

If you accept for an organisation, you confirm you are allowed to do so. AUREXIS is a business service. It is not offered to consumers.

Our Refund Policy and Cookie Notice form part of these Terms.

3. The service

AUREXIS gives organisations two workspaces: AUREXIS ManEx for manufacturing improvement and AUREXIS SerEx for service improvement. You use them in a web browser after signing in.

What each plan includes is described on our pricing page. AUREXIS is developing, so features may be added, changed or improved over time.

4. Your account

Keep your sign-in details secure and give us accurate information. You are responsible for what happens under your account.

An organisation's owners and admins decide who belongs to it and in which role. They can add and remove members.

5. Plans, prices and payment

AUREXIS is paid from the first day. There is no free plan for the workspaces.

  • Essentials: USD 100 a month or USD 1,000 a year
  • Professional: USD 200 a month or USD 2,000 a year
  • Enterprise: USD 400 a month or USD 4,000 a year

Additional users, where a plan allows them, are charged as shown on the pricing page. The price you pay is the price shown when you buy.

You pay through the payment methods AUREXIS makes available from time to time. Card payments are processed by Stripe. We never see or store your full card details.

Your plan renews automatically at the end of each month or year until it is cancelled.

6. When a plan is not active

If your organisation has no active plan, for example because a renewal payment failed or the plan ended, the workspaces become read-only. Nothing you saved is deleted because of this. Paying again restores full use.

7. Cancelling and refunds

You can cancel your subscription at any time in Settings → Billing. If you are within the 14-day refund period described in our Refund Policy, you may request a refund. After 14 days, no refund is provided for the period already paid for, and your access continues until the end of that paid period.

8. Your data

The business data your organisation puts into AUREXIS belongs to your organisation. We use it only to provide AUREXIS to you. We do not sell, license or commercially use it for any other purpose.

Your organisation can export its data. If an organisation is closed, its data is kept for 6 months so it can still be exported, and is then deleted. Payment, refund and audit records are kept for longer where the law or our accounts require it.

If your data includes personal data about other people, such as your staff or customers, your organisation is responsible for having the right to put it into AUREXIS.

How we handle personal data is explained in our Privacy Policy.

9. AI features

Some AUREXIS features use artificial intelligence (AI) to suggest wording, interpretations or next steps. AI suggestions can be wrong or incomplete. They are suggestions only. A person in your organisation decides whether to accept, change, reject or act on them, and AUREXIS never treats an AI suggestion as a decision.

AI use is included in your plan, subject to reasonable use. We may limit unusually heavy use to keep the service fair and available for everyone.

10. Acceptable use

You must not:

  • use AUREXIS for anything unlawful;
  • try to access another organisation's data, or any part of AUREXIS you are not allowed to use;
  • disrupt, overload, probe or attack AUREXIS or its providers;
  • copy, resell or reverse-engineer AUREXIS, except where the law allows it.

We may suspend access, in whole or in part, if:

  • you seriously or repeatedly break these Terms;
  • your account is used to attack, probe or abuse the security of AUREXIS or its providers;
  • AUREXIS is being used for something unlawful; or
  • it is necessary to protect AUREXIS, our other customers or the public.

Where we can, we will tell you first and explain why. We lift a suspension once the reason for it has been dealt with. Suspension does not delete your organisation's data.

11. Responsibility and limits

We provide AUREXIS with reasonable care and skill. AUREXIS supports your improvement work, but your organisation remains responsible for its own decisions, products, services and compliance.

AUREXIS's total (aggregate) liability is limited to the fees you actually paid to AUREXIS during the 12 months before the event that gave rise to the claim. Indirect, incidental, consequential and similar losses (such as lost profit or lost business) are excluded. Both apply to the extent permitted by applicable law.

Nothing in these Terms limits any responsibility that the law does not allow us to limit.

12. Ending

You can stop using AUREXIS and close your organisation at any time. We may end your access if you seriously or repeatedly break these Terms, or for any of the reasons in section 10 that is not put right.

13. Changes to these Terms

We may update these Terms. Each version has a date. When we publish a new version, you will be asked to read and accept it before you continue using AUREXIS. Until you accept it, your organisation's workspaces are not available to you, but nothing is deleted.

14. Law and courts

These Terms are governed by the laws of Malaysia. The courts of Malaysia have jurisdiction over any dispute about them.

15. Contact

Questions about these Terms: [email protected].